Return policy statistics

Return windows and their conditions, read from each store’s own policy page and stored with the sentence they were read from.

Recomputed from the registry 4 hours ago.

30 days

Median return window

of 2,559 stores that publish a window

2,559

Publish a window at all

of 2,925 stores whose refund policy yielded any term (87%)

279

Say return shipping is free

of 2,925 stores whose refund policy yielded any term (10%)

325

Refund as store credit only

of 2,925 stores whose refund policy yielded any term

How long the window is

14 days or less: 652 storesof 2,559 with a published window (25%)
15–30 days: 1,669 storesof 2,559 with a published window (65%)
31–60 days: 163 storesof 2,559 with a published window (6%)
61–100 days: 62 storesof 2,559 with a published window (2%)
over 100 days: 13 storesof 2,559 with a published window (1%)

What the policy attaches to it

Buyer pays return shipping: 752of 2,925 refund policies with terms
Restocking fee stated: 43of 2,925 refund policies with terms
All sales final: 160of 2,925 refund policies with terms
Window of 60 days or more: 192of 2,559 with a published window

Measured against the stores whose refund policy actually yielded terms — the same population the free-returns list uses, so the two pages cannot disagree about the same fact. A missing condition means the policy does not state it, not that the store refuses it.

How these numbers are produced

Every figure on this page is computed from the registry itself — public product feeds, policy pages the stores publish, and our own daily price snapshots. Nothing is bought, modelled or estimated, and a number is only printed when its denominator can be printed beside it. The same data is downloadable as registry.csv and documented on the dataset page.

All research →Registry findings →

Computed by StoreProfiles under rules v0.10, from the store’s own public data and recomputed nightly. No page here is hand-edited and no store can pay to change one · data last checked 4 hours ago. How the score is computed · Who pays for this