Return policy statistics

Return windows and their conditions, read from each store’s own policy page and stored with the sentence they were read from.

Recomputed from the registry 22 hours ago.

30 days

Median return window

of 1,792 stores that publish a window

1,792

Publish a window at all

of 2,063 stores whose refund policy yielded any term (87%)

168

Say return shipping is free

of 2,063 stores whose refund policy yielded any term (8%)

220

Refund as store credit only

of 2,063 stores whose refund policy yielded any term

How long the window is

14 days or less: 459 storesof 1,792 with a published window (26%)
15–30 days: 1,175 storesof 1,792 with a published window (66%)
31–60 days: 108 storesof 1,792 with a published window (6%)
61–100 days: 44 storesof 1,792 with a published window (2%)
over 100 days: 6 storesof 1,792 with a published window (0%)

What the policy attaches to it

Buyer pays return shipping: 566of 2,063 refund policies with terms
Restocking fee stated: 28of 2,063 refund policies with terms
All sales final: 113of 2,063 refund policies with terms
Window of 60 days or more: 133of 1,792 with a published window

Measured against the stores whose refund policy actually yielded terms — the same population the free-returns list uses, so the two pages cannot disagree about the same fact. A missing condition means the policy does not state it, not that the store refuses it.

How these numbers are produced

Every figure on this page is computed from the registry itself — public product feeds, policy pages the stores publish, and our own daily price snapshots. Nothing is bought, modelled or estimated, and a number is only printed when its denominator can be printed beside it. The same data is downloadable as registry.csv and documented on the dataset page.

All research →Registry findings →

Computed by StoreProfiles under rules v0.10, from the store’s own public data and recomputed nightly. No page here is hand-edited and no store can pay to change one · data last checked 22 hours ago. How the score is computed · Who pays for this